No guarantee can be made that every stain will be removed. Some stains permanently damage the carpet fibres and no specialist cleaning will reverse this. But we use high-quality products and we do our best to clean every type of stain.

Drying time depends on many conditions, including how soiled the item was, how much water was used, weather conditions, indoor atmosphere, etc. However, in most cases, carpets and soft furnishings should be dry within 6-8 hours.

In most cases the DustBusters Inn team will be happy to move furniture, however, there may be an additional charge for this service. It is important that any valuable items or furniture containing valuables are moved by the customer.

Most manufacturers recommend that carpets are professionally cleaned by a qualified technician every 12-18 months. Carpets should be cleaned on a regular basis and before they become heavily soiled. Allowing soil to build up will significantly reduce the life of a carpet.

It is a domestic cleaning service and is charged by the hour. Operatives will clean as much as possible in the time booked. That’s why it’s best if you prioritise the rooms or areas you would like us to focus on, so that you best utilize the time the team spends cleaning.

It depends on the number of operatives you want us to send and the amount of hours, as well as our availability for the date you prefer.

The cleaners follow a list of priorities, which we set when we arrange your booking. As you’re the one ordering it, the service can include any area or surface you request, as long as it is feasible.

We use various professional-grade detergents, which we’ve been using for years and know provide the best results. Still, as some types of surfaces require special care (e.g. marble) it’s best to let us know so that we can come prepared. We can use detergents which you provide for us. As to equipment, ¬ we normally come equipped with a hoover, mop, bucket and cleaning rags.

Unfortunately, due to their very peculiar nature mould and mildew are extremely difficult to battle, and in most cases re-plastering is needed. As this does depend on the amount to which they have spread and the surface they’ve formed on, we might be able to clean it up to a certain level, but we cannot provide any guarantees. Please do inform us if there are affected areas in your property or if they are your main reason for booking a one off cleaning service.

We do move light furniture around in order to gain access to the areas that need cleaning. However, we normally don’t move any heavy items, such as double beds and larger sofas. In such cases the cleaners will clean all the visible parts around the furniture.

Yes, we have comprehensive public liability cover. Our insurance policy will cover any accidental damages to your property caused by our cleaner up to £1million.

We can refer you to our standard professional cleaning checklist or we can prepare a specific and individual task list for your home.

No you don’t have to pay anything. However, please let us know one week in advance of your holiday that services may not be required. This notice is really important as we work with weekly schedules and we want to be sure that our cleaners have enough work.

We don’t have agency fees. You only have to pay the agreed hourly rate, which is agreed before services commence.

For regular domestic cleaning – please see the MAP in Cover Areas. For all other types of cleaning we cover all of London within the M25 area.

You can pay by bank transfer or cash or for regular service, by standing order payment.

Yes, we send invoices to you after you provide us with your full name, email address, and full home address.

Of course. We promise that if you are not satisfied with the result from a job, we will return and re-do the clean free of charge. In the case of domestic cleaning and ironing please make sure you leave your cleaner tasks that can be normally completed within the time you have agreed with DustBusters Inn.